FAQ
Frequently Asked Questions
Welcome to the Varvora FAQ page. Here youβll find answers to common questions about orders, shipping, returns, payments, products, and customer support.
If you need further assistance, our support team is always here to help.
Orders
1. How do I place an order?
You can place an order by browsing our website, selecting the product you want, choosing the correct size or variant, adding it to your cart, and completing checkout through our secure payment process.
2. Will I receive an order confirmation?
Yes. After your order is successfully placed, you will receive an order confirmation email with your order details.
If you do not receive the confirmation email, please check your spam or junk folder, or contact our support team.
3. Can I modify or cancel my order?
Orders can only be modified or canceled within a limited time after being placed.
If you need to change or cancel your order, please contact us as soon as possible. We cannot guarantee changes once an order has already been processed or shipped.
Shipping & Delivery
4. Do you ship within the United States?
Yes. Varvora currently ships within the United States.
5. How long does shipping take?
Our estimated delivery timeline is:
Processing Time: 1β3 business days
Shipping Time: 5β10 business days
Total Estimated Delivery Time: 6β13 business days
Delivery times may vary depending on location, carrier availability, weather conditions, holidays, or other unexpected delays.
6. What is the shipping cost?
Standard shipping within the United States is:
$4.99 USD
Any shipping fees will be clearly displayed at checkout before you complete your order.
7. How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with your tracking number.
Please allow 24β72 hours for tracking information to update after the tracking number has been issued.
8. Do you offer free shipping?
We may offer free shipping promotions from time to time.
If free shipping applies to your order, it will be clearly shown at checkout or on the relevant promotion page.
Payments
9. What payment methods do you accept?
We accept secure payment methods displayed at checkout, which may include:
- Visa
- MasterCard
- American Express
- Discover
- Shop Pay
- Apple Pay
- Google Pay
- Amazon Pay
- PayPal
- Other secure payment options available at checkout
Available payment methods may vary depending on checkout settings, device, and location.
10. Is my payment information secure?
Yes. Payments are processed through secure third-party payment providers.
We do not store your full credit card, debit card, or payment details on our own servers.
11. What currency do you use?
All prices on our website are displayed in USD unless otherwise stated at checkout.
Any applicable taxes, shipping fees, or additional charges will be clearly shown before you complete your purchase.
Returns & Refunds
12. What is your return policy?
We accept return requests within 30 days of delivery.
To be eligible for a return, items must be unworn, unwashed, unused, free from stains or odors, and returned with original tags and packaging when applicable.
Please review our Return & Refund Policy for full details.
13. How do I request a return?
To request a return, contact our support team at:
Please include your order number, the item you want to return, and the reason for the return.
Once your request is reviewed, we will provide return instructions.
14. How long do refunds take?
Once your return is received and inspected, approved refunds will be processed to your original payment method within 5β10 business days.
Your bank or payment provider may take additional time to post the refund to your account.
15. Can I exchange an item?
Yes. We accept size or color exchanges within 30 days of delivery, depending on stock availability.
If the requested item is unavailable, we may offer a refund or store credit.
Products
16. Are your products high quality?
Yes. At Varvora, we carefully select products based on quality, comfort, design, value, and customer demand.
We aim to provide accurate product descriptions, clear images, and helpful information so customers can shop with confidence.
17. How do I choose the right size?
Please review the size guide or product details on the product page before placing your order.
If you are unsure about sizing, you can contact our support team for help before purchasing.
18. What if I receive a damaged, defective, or incorrect item?
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please include your order number and clear photos of the issue so we can review and help resolve the problem.
Privacy & Security
19. How do you protect my personal information?
We take customer privacy seriously.
Customer information is handled securely and used only as needed to process orders, provide support, improve our services, prevent fraud, and comply with legal requirements.
For more information, please review our Privacy Policy.
Customer Support
20. How can I contact Varvora?
You can contact our customer support team using the details below:
Email: support@varvora.com
Phone: +1 636-338-1735
Address: 9045 Highway Dd, O'Fallon, MO 63368, USA
Business Hours: MondayβFriday, 9:00 AMβ6:00 PM CT
Response Time: We usually respond within 24β48 business hours.