Refund policy
Thank you for shopping with Varvora.
We want you to be satisfied with your purchase. Please review our refund and return policy below before requesting a return.
Return Window
We accept return requests within 30 days of delivery.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You will also need your order number or proof of purchase.
How to Request a Return
To start a return, please contact us at:
Email: support@varvora.com
Please include:
- Your order number
- The item you want to return
- The reason for the return
- Photos, if the item is damaged, defective, or incorrect
If your return request is approved, our support team will provide return instructions and the correct return destination.
Return Approval Required
Please contact us before sending any return.
Returns sent without prior approval may not be accepted.
Please do not send returns to our business mailing address unless our support team specifically instructs you to do so.
Our business mailing address is used for business correspondence only and is not a retail storefront or automatic return center.
Return Shipping
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
Original shipping fees are non-refundable unless the return is due to our error, such as a damaged, defective, or incorrect item.
We recommend using a trackable shipping service when returning an item. Varvora is not responsible for return packages that are lost in transit.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective, or incorrect, please contact us within 7 days of delivery at support@varvora.com.
Please include your order number and clear photos of the item and packaging so our support team can review the issue and assist you.
If the issue is approved, we may offer a replacement, refund, or other appropriate solution.
Non-Returnable Items
Certain items cannot be returned, including:
- Items marked as final sale
- Gift cards
- Items that have been worn, washed, used, damaged, altered, or are missing tags
- Items not in their original packaging
- Personal care, hygiene-sensitive, or intimate items, where applicable
If you have questions about whether your item is eligible for return, please contact us before sending it back.
Exchanges
The fastest way to ensure you receive the item you want is to return the original item first.
Once the return is approved and processed, you may place a new order for the desired item.
Refunds
Once we receive and inspect your approved return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear on your account after it has been processed. Processing times may vary depending on your bank, credit card company, or payment provider.
Late or Missing Refunds
If your refund has been approved but you have not received it yet, please first check with your bank, credit card company, or payment provider.
If you still have not received your refund after 10 business days, please contact us at support@varvora.com.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at support@varvora.com.
We cannot guarantee cancellations once an order has already been processed or shipped.
Contact Us
If you have any questions about returns, refunds, or exchanges, please contact our customer support team.
Email: support@varvora.com
Phone: +1 636-338-1735
Address: 9045 Highway Dd, O'Fallon, MO 63368, USA
Business Hours: Monday–Friday, 9:00 AM–6:00 PM CT
Response Time: We usually respond within 24–48 business hours.
Thank you for choosing Varvora.